People-First AI: Why the Tool Comes Last
People-First AI is an order of operations. Work through mission, staff, and the people you serve first, and the right tool becomes obvious. Here is the order and why most AI advice runs backwards.
Practical AI tips, real nonprofit stories, and actionable strategies, written by people who’ve done the work.
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People-First AI is an order of operations. Work through mission, staff, and the people you serve first, and the right tool becomes obvious. Here is the order and why most AI advice runs backwards.
Donor communication is the safest, highest-value place for a nonprofit to start with AI. Here are three tasks it handles well, the work it should never touch, and the one privacy caution to get right…
One of the things I have come to appreciate about working in the nonprofit sector is that we get to make choices that other industries often don't. Not just about programs and services, but about…
There is no universal AI policy template that fits every nonprofit. The right policy for a large urban hospital system looks very different from the right policy for a small community organization. What follows is…
AI tools, particularly large language models behind tools like ChatGPT, consume significant amounts of energy and water. When an organization’s mission is connected to environmental justice, sustainability, or community wellbeing, there is a real question…
Nearly half of all nonprofit organizations have no AI governance policy. That number comes from the 2026 Nonprofit AI Adoption Report, a benchmark study of 346 organizations published this past February by Virtuous and Fundraising.AI.…
Last week, OpenAI released a policy document titled "Industrial Policy for the Intelligence Age: Ideas to Keep People First." If you work in the nonprofit sector, it is worth a close read. The document calls…
Every nonprofit organization exists because someone, somewhere, needs support that they are struggling to provide for themselves. A family navigating a housing crisis. A young person who needs a mentor. An individual living with a…
You didn't take this job because you wanted to spend your afternoons filling out forms. You took it because you wanted to make a difference. Because the work matters. Because the people you serve deserve…
During your board meeting last night, someone asked whether the organization is being responsible about using AI. You recently learned that one of your staff members was using AI to help write clear case notes…